OUR SERVICE

Customer Service

Customer Service


Since its establishment, Nantong Better Special Fiber New Materials Co., Ltd. has always adhered to customer-centricity and is committed to providing customers with comprehensive and excellent service support. We know that high-quality service is the foundation of the enterprise and the key to winning customer trust and support. Therefore, we continuously improve our service system, improve service quality, and strive to provide customers with the most satisfactory service experience.

Pre-sales service: Technology-oriented customized demand

With technical consultation as the core, help customers accurately match product solutions:
(1) Exclusive technical consultation: Provide professional answers to fiber material selection and performance parameters (such as heat resistance, strength, environmental protection level), and support customers in selecting suitable materials according to the needs of end products.
(2) Solution customization and sample support:

Adjust fiber formula or structural design according to customer's application scenarios (such as clothing, industrial textiles);

Provide free sample testing to ensure that the performance meets the standard before mass production.

(3) On-site inspection and verification: Invite customers to visit the production base to demonstrate the production process, quality inspection process and successful cases to enhance trust.

In-sales service: Transparent production and full-process collaboration

(1) Contract and production control:

Strictly review the technical requirements of the contract to ensure that there are no deviations in parameters such as materials and dimensions;

Real-time synchronization of production progress (such as weekly reports), and accept on-site supervision of key nodes by customers (such as raw material input and semi-finished product inspection).

(2) Flexible response mechanism: For customer's temporary requests for process adjustments (such as color changes, urgent additional orders), the technical team will evaluate the feasibility and feedback within 24 hours.

(3) Logistics guarantee: Undertake transportation risks, and unconditionally return or exchange damaged goods.

After-sales service: Full-cycle technical escort

(1) Quality assurance and rapid response
(2) Regular return visits to collect product usage data to predict potential problems